International Shipping

International Shipping

We provide shipping to Canada and the United Kingdom, although it is still rather expensive. We love you all and can’t wait to get our puzzles in your hands. But we’re just really tiny and don’t have the capacity right now. We will be adding countries regularly so check back if you live elsewhere, or make sure you follow us on Instagram. If you have a local puzzle shop, have them reach out. It’s easier for us to get our puzzles to wholesalers.

Customs

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

Puzzle So Hard is not responsible for any packages held by international customs agencies and it is not the responsibility of Puzzle So Hard to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Puzzle So Hard is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

Should Puzzle So Hard mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Puzzle So Hard is not responsible for any additional fees that may incur in order to reroute or reship the package.

Tracking

If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility (i.e. Royal Mail in the UK).

Just to be really clear: you will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing a Puzzle So Hard product, you acknowledge that you are aware of this and accept it as your financial responsibility.